Frequently asked questions

Shipping is free across Australia on every order, with no minimum spend. The price you see at checkout is the price you pay, with no surprise handling fees added at the last step. We think free delivery should be the standard, not a reward for spending more, so it applies whether you are buying one small item or filling a whole cart.

Most orders are packed and dispatched within one to two business days. From there, delivery usually takes three to seven business days depending on where you are in Australia. Metro areas tend to land at the quicker end, while regional and remote addresses can take a little longer. Once your order ships, we will send tracking so you can follow its progress the whole way.

At the moment we ship within Australia only. This lets us keep delivery free, fast, and reliable for our local customers rather than stretching thin across borders. If you are overseas and keen on something from our range, feel free to get in touch and we will let you know if international options open up down the track.

Yes. As soon as your order leaves us you will receive an email with a tracking number and a link to follow its journey. If the tracking has not updated for a couple of days, or something looks off, contact us and we will chase it up with the courier on your behalf so you are never left guessing.

We accept all the major cards including Visa, Mastercard, and American Express, along with the common digital wallets like Apple Pay and Google Pay. Every payment is processed through a secure, encrypted checkout, so your details stay protected. If your preferred method is not showing at checkout, reach out and we will do our best to help you complete the order.

We move quickly to get orders packed, so if you need to change or cancel something, contact us as soon as you can. If your order has not been dispatched yet, we can usually update the address, swap an item, or cancel it entirely. Once it has shipped we cannot recall it, but our 60-day satisfaction guarantee still has you covered.

Yes. Our checkout uses industry-standard encryption to protect your personal and payment information, and we never store your full card details on our systems. Payments are handled by trusted, secure providers. If you ever have concerns about the security of your order or account, get in touch and we will walk you through it.

You will receive a confirmation email shortly after checkout with your order details and receipt. A second email follows once your order ships, carrying your tracking information. If neither turns up, check your spam or junk folder first, then contact us so we can confirm your order went through and resend anything you are missing.

As a general rule, a gentle wipe with a soft, slightly damp cloth keeps most of our pieces looking fresh, followed by a dry cloth to finish. Avoid harsh chemicals and abrasive scourers, which can dull finishes over time. Any item that needs specific care will come with instructions on the packaging or product page, so check there first for the details.

Our range is designed with everyday use in mind, made to hold up to regular handling rather than sit untouched on a shelf. Where a product has particular use guidance, such as recommended settings, weight limits, or things to avoid, we spell it out clearly on the listing. Following that guidance helps your piece perform well and last as long as it should.

Keep items in a cool, dry spot away from direct sunlight and damp, which are the usual culprits behind fading and wear. Where possible, store pieces so they are not crushed or stacked under heavy weight. Holding onto the original packaging can help, especially for anything you only use seasonally or want to protect between uses.

We back every order with a 60-day satisfaction guarantee. If you are not happy with your purchase, contact us within 60 days of delivery and we will sort out a return, exchange, or refund. Items should be in their original condition where possible. Just reach out with your order number and a quick note on what went wrong, and we will guide you through the next steps.

Getting a return going is simple. Email us with your order number and let us know whether you would prefer a refund, exchange, or replacement. We will reply with clear instructions on how and where to send your item. We aim to make this painless, so if anything is unclear at any point, just ask and a real person will help you through it.

Once we receive your returned item and check it over, we process refunds promptly, usually within a few business days. From there it can take a little longer for the funds to appear in your account, depending on your bank or card provider. We will email you to confirm the refund has been sent so you know exactly where things stand.

We are sorry if something arrives in less than perfect shape. Contact us within a few days of delivery with your order number and a photo or two of the issue, and we will make it right with a replacement or refund. There is no need to return a damaged item before we help. Your rights under Australian Consumer Law always apply on top of our own guarantee.

Wag Studio is an Australian brand focused on well-made, useful pieces that earn their place in everyday life. We care about honest quality and straightforward buying, which is why shipping is free, the checkout is simple, and every order is backed by our 60-day satisfaction guarantee. We would rather do a smaller range well than flood you with choices that do not last.

The easiest way to reach us is by email, and a real person will get back to you as soon as we can, usually within one business day. Whether it is a question before you buy, an update on your order, or help with a return, we are happy to hear from you. No scripts, no runaround, just a straight answer.

Every order comes with our 60-day satisfaction guarantee, so you can buy with confidence and decide once the item is in your hands. On top of that, all purchases are covered by your rights under Australian Consumer Law, which cannot be signed away. If a product does not perform as it should, contact us and we will look after you.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Wag Studio operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.